I am sorry - says Steve
September 6th, 2007After personally reading hundreds of emails from disgruntled iPhone customers, Apple chief executive Steve Jobs appears to have had a change of heart and now plans to offer early iPhone adopters a $100 credit towards future Apple purchases.
In an open letter to customers published on Apple’s website, Jobs conceded that while the technology road is a bumpy one, Apple should have done a better job of taking care of early iPhone customers, many of which make up the company’s most faithful.
“Our early customers trusted us, and we must live up to that trust with our actions in moments like these,” he wrote, referring Wednesday’s unprecedented 33 percent price drop on the iPhone just 9 weeks after release. “Therefore, we have decided to offer every iPhone customer who purchased an iPhone from either Apple or AT&T, and who is not receiving a rebate or any other consideration, a $100 store credit towards the purchase of any product at an Apple Retail Store or the Apple Online Store.”
Details on the $100 store credit are still being worked out, according to Jobs, but will be posted on Apple’s website sometime next week.
“We want to do the right thing for our valued iPhone customers,” Jobs added. “We apologize for disappointing some of you, and we are doing our best to live up to your high expectations of Apple.”
You can preview any song for free, then purchase and download the ones you like directly onto your iPod touch over Wi-Fi. The music you download will be automatically uploaded into your iTunes library the next time you sync your iPod touch with your computer.
First introduced on iPhone, the multi-touch interface uses pioneering new Mac OS X-based software to present the ideal user interface for each application. The iPod touch also includes Wi-Fi wireless networking, the first on any iPod, and three applications that use it — Safari, the most advanced browser on any mobile device, lets users wirelessly view web pages just as they look on their computer, and features Google Search or Yahoo! oneSearch; Apple’s YouTube application lets users wirelessly watch over 10 million free videos from the Internet’s most popular video website; and the new iTunes Wi-Fi Music Store lets users wirelessly browse, preview and buy songs and albums from the most popular online music store in the world. The iPod touch is an unbelievable 8 mm thin, and is priced starting at just $299.
The new iPod nano features a larger two-inch display with 204 pixels per inch, which lets users watch their favorite movies, TV shows and music videos in the same resolution they currently enjoy on the video iPod. iPod nano also includes three fun games, and additional games can be purchased from the online iTunes Store, Apple said.